We are excited to announce an all new giving platform for our church called Tithe.ly. This new platform will allow you to give quicker than ever and also gives you the freedom to track your giving right from your Elvanto account. We know you might have some questions and reservations about the switch so we've compiled a FAQs page just for you.
1 - How can I give to my church?You can download the Tithe.ly giving app where you will be able to find Word In Season and give! It only takes a couple minutes to set up your account and then you'll be able to see your giving history and manage your account. You can also give online by visiting the Tithe.ly website. More info here.
2 - Does it cost me anything?Nope! It costs you nothing to give to WISM using Tithe.ly.
3 - Is my Credit / Debit card information secure?Yes! We take data and payment information security very seriously. All sensitive financial information is stored with bank level security. All information transmitted to our banking partner and on our site is done via an encrypted HTTPS (SSL) connection; and stored by our banking partner to PCI DSS Level 1 compliant standards.
4 - How will my data be used?Your personal data will never be sold, traded, or given out to third parties.
5 - How will I know when my credit, debit, or ACH is charged?Anytime you're charged you will receive an email confirmation.
6 - How long does it take for WISM to receive my gift?It usually takes about 2-3 days between the time you give and when it appears in your church's bank account.
7 - What if I accidentally type the wrong amount?If you make a mistake giving, make sure to contact your church and they can refund the wrong amount, and then you can make another donation for the correct amount. Refunds may take up to 7 business days to appear back in your account. If you're using text to give, you can just type "refund" and your money will be refunded back to you.
8 - How do I edit my information?You can download the Tithe.ly giving app where you will be able to manage and update all of your account information.
9 - How do I change/cancel my recurring gift? In order to change your auto recurring gift fund/designation, you will need to delete your existing recurring gift and then setup a new recurring gift. Instructions on how to do this can be found here.
10 - How do I change/update my payment method?If you already have an account with Tithe.ly and would like to change your payment information, you can do so from the Tithe.ly app or by logging into your account online and clicking on "Payment Methods" in the menu bar. You will need to delete your old form of payment and add a new one. For a step-by-step walk through of this you can learn more here.Still have questions? Contact the church office at 478-224-9476 and we'll be happy to walk you through. SecureGive will be active until the end of March and then all accounts must be migrated to Tithe.ly. Thank you for your generosity and flexibility as we switch gears to something new. Are you ready now? Go ahead and download the app, give it a try online or try below!